Terms and conditions, Refund of prepaid reservations
1 - RULES / CANCELLATION FEE
The refund is valid only for reservations canceled up to 24 hours before the pick-up time of the vehicle, being discounted the value of cancellation fee. Cancellations in less than 24 hours from estimated time of pick up of the vehicle, will be characterized as "no show", according to item 2.
The value of the cancellation fee is R$ 100,00. In case of cancellation of reservations with values less than R $ 100.00, refund will not be done.
The refund procedure will be carried out within 5 calendar days after the request. The credit term referred to the amounts to be reimbursed, after performing the reversal procedure, discounting the due cancellation fee in the amount of R$ 100.00, is the responsibility of the credit card administrator. For inquiries or delays over 10 business days, you should contact your card operator.
2 - NON-REFUNDABLE RESERVATIONS / NO SHOW
If the customer does not show up for picking up the vehicle in due date within one (1) hour after the booked time, the paid value of the reservation will not be refunded.
Bookings made in less than 24 (twenty four) from estimated time of pick up of the vehicle cannot be canceled, in case of no attendance the total value of reservation will be charged.