TERMS AND CONDITIONS
- Minimum rental age of 21 years.
- Must have passport /or identification card.
- Must have valid driver's license.
- Must have valid credit card for guarantee referring to the vehicle protection franchise value.
- For modifications in the dates and/or schedule of the rental it is necessary to contact the company with 24 hours in advance.
- In case of airport pick up, please inform us the number of your arrival flight.
- Reservations can be canceled 48 hours in advance with no charge.
- The vehicle may only be used in Brazilian territory.
- All contractual clauses are in included on the rental contract delivered to the renter during the pick up.
- General data and documents analysis may be required upon picking up vehicle at the store.
- Unlimited kilometres for rentals of 28 days or less. For rentals with duration of 29 days or more, the kilometres are limited to 4500 kilometres per rental. Additional kilometres are charged at R$ 0,45 per quilometre.
- If the total value of the reservation is greater than that of the guarantee of the specified vehicle category, the total amount of the reservation will be charged upon pick up of the vehicle.
DESCRIPTION OF INCLUDED PROTECTION
- Security Deposit: The renter must present a valid credit card under his name, with available limit for the block of security deposit. The amount of the deposit required by the rental company will be blocked on the renter's credit card (not charged) and unlocked within 72 hours after the drop off of the car. The security deposit can be retained by the rental company in case of damages in the vehicle. No third-party credit cards, check, cash or deposit are accepted for guarantee;
- LDW - Partial Protection: Protection against damages in the vehicle caused by collisions and/or accidents and thefts. The renter will be charged a franchise value/co-participation (up to R$3,000.00 in case of damages in the vehicle and up to R$6,000.00 in case of thefts or total loss).
- Exempt of coverage: The protections don’t cover damages to tire, radio / CD player, windows, windshield, upholstery, accessories, scratches in the vehicle, vandalism and misuse by the renter. Damages caused by the use of stickers and excess load that damage the vehicle, as well as driving on unallowed and/or without traffic conditions roads are also not covered by insurances.
- Use of Insurance: In case of sinister, the renter must contact the Assistance Service of the rental company and present the Occurrence Report.
Terms and conditions, Refund of prepaid reservations
1 - RULES / CANCELLATION FEE
The refund is valid only for reservations canceled up to 24 hours before the pick-up time of the vehicle, being discounted the value of cancellation fee. Cancellations in less than 24 hours from estimated time of pick up of the vehicle, will be characterized as "no show", according to item 2.
The value of the cancellation fee is R$ 100,00. In case of cancellation of reservations with values less than R $ 100.00, refund will not be done.
The refund procedure will be carried out within 5 calendar days after the request. The credit term referred to the amounts to be reimbursed, after performing the reversal procedure, discounting the due cancellation fee in the amount of R$ 100.00, is the responsibility of the credit card administrator. For inquiries or delays over 10 business days, you should contact your card operator.
2 - NON-REFUNDABLE RESERVATIONS / NO SHOW
If the customer does not show up for picking up the vehicle in due date within one (1) hour after the booked time, the paid value of the reservation will not be refunded.
Bookings made in less than 24 (twenty four) from estimated time of pick up of the vehicle cannot be canceled, in case of no attendance the total value of reservation will be charged.