Help Center

Click in the options below and read the general information. Guarantee security and speed at the pick-up day.

WHAT IS NECESSARY TO RENT A VEHICLE?
Must have:
Valid passaporte
Have a valid driver license (in case of temporary license, add the option of "CDJR" to the lease)
Have a Credit card for pre-authorization
WHAT DO I NEED TO PAY ATTENTION NOT TO HAVE PROBLEMS ON MY ARRIVAL DAY?
If you have the requirements on the tab about what is necessary to rent a vehicle.
If you informed your arrival flight arrival number
If you have the 24h phone numbers from the store where you will pick up the vehicle
If your schedules have changed for any reason, please inform us to avoid noshows and cancellation of the reservation.
WHAT SHOULD I KNOW ABOUT PICKING UP AND RETURNING THE VEHICLE?
The pick up and return of the vehicle have to be done in our stores, you can choose to be taken from the airport to the store through our free transfer, that’s why it is so important for us to know about your arrival flight number at the time you make the reservation.

TRANSFER
AIRPORT - STORE / STORE - AIRPORT, we offer a free transfer for customers who will pick up and return a vehicle. Just follow the instructions on the confirmation voucher and go to our meeting point available at all the airports we work.

VOUCHER
The CONFIRMATION Voucher is where you have the most accurate information of your reservation, confirm the data and read carefully the pick up instructions to facilitate your path.

The pick up and return of the vehicle can be done 24 hours a day, 7 days a week, depending on the location. Check the opening hours of the store where you will get or return the vehicle.

For more information about the pick up or return locations, check out the additional content on the top tab LOCATIONS (aluguefoco.com.br/en/lojas)
WHAT PAYMENT METHODS ARE AVAILABLE?
MONEY
In cash. Pre-authorization will be required on the reservation holder credit card.

CREDIT AND DEBIT CARD
Amex / Diners / Elo / Mastercard / Visa / Hipercard
Belonging to the reservation holder.

For the SAFETY of our customers, virtual cards will only be accepted upon presentation of the last invoice, along with proof of payment.

Credit cards from establishments not affiliated with financial institutions may not allow pre-authorization.

The same customer can only be financially responsible for one vehicle at a time. If you make more than one reservation in your name, you will necessarily have to include an additional driver in the contract, who need to have a valid credit card in its name and with a available limit to pay the deposit.
HOW TO PROCEED IN EMERGENCY SITUATIONS?
In emergencies with the rented vehicle, try to make contact the 24-hour phone numbers from the store where the vehicle was picked up. Our team will be ready to give you na answer for this kind of situations.
Please pay attention to the phone numbers informed on your voucher and/or at the pick up moment.
WHERE CAN I FIND INFORMATION ABOUT THE STORES AND USEFUL TELEPHONES?
You can find information and contacts both on the top buttons and on the site footer, called
LOCATIONS (aluguefoco.com.br/en/lojas) and CONTACT (https://aluguefoco.com.br/en/contato).

Additional information will also be available on the CONFIRMATION voucher of your reservation.
HOW DO PROTECTIONS WORK?
By renting a vehicle you will have the partial protection included, so in cases of accidents or total loss of the vehicle, the customer will be partially protected and will be liable according to the damages caused or up to the maximum amount of co-participation. We have several packages which will make your trip a lot more peaceful. Valid Protections for damages with the rented vehicle and for damages against third parties, always following the contracted limits.

By renting or booking a vehicle, check the limits of the contracted protection and its co-participations. Those informations will also be in the CONFIRMATION VOUCHER and/or the RENT CONTRACT.

If you have insurance from a third party company, you have to follow the standard procedure. In cases of accidents, total loss and refunds, you have to bear the costs directly with Foco and then ask your insurer for your refund to be provided. We will provide all the necessary documentation to fulfill the procedure, we will not be responsible nor deal directly with the insurer contracted by the client. Our responsibility is exclusively directed on our protection products.
HOW DOES FOCO FUEL POLICY WORK?
Our fuel policy is very simple, level by level, the customer picks up the vehicle with a certain level of fuel and must return it with the same amount.
WHAT ARE THE RULES OF RATES WITH SPECIAL DISCOUNT?
RULES AND CANCELLATION RATE
The refund is valid only for reservations canceled up to 24 hours before the pick up time, and the cancellation fee is discounted. Cancellations in less than 24 hours hours before the pick up time will be characterized as "no show".

The value of the cancellation fee is BRL 100.00. In case of reservations with values less than BRL 100.00, no refunds will be made.

The refund procedure will be done within 5 days after the request. The credit deadline referred to the amounts to be refunded, after the refund procedure, discounting the cancellation fee in the amount of BRL 100.00, is from the credit card administrator responsibility. For inquiries or delays exceeding 10 business days, contact your card operator.

NON-REFUNDABLE RESERVATIONS AND NOSHOW
If the customer does not show up for pick up on the reservation date and within 1 hour after the booked time, the amount paid will not be refunded.

Reservations made less than 24 hours before the scheduled pick up time can not be canceled, in case of no-show, the total amount of the reservation will be charged.
HOW DO I CANCEL A RESERVATION?
WEBSITE RESERVATIONS
Cancel via the MANAGE BOOKING option on the right side of the red top box of the website. Insert the reservation number and last name that was included in the reservation.

PRE-PAID RESERVATIONS - WEBSITE
This type of reservation has special conditions, therefore, they must be canceled through our 24/7 call center under terms and conditions applied. More information on the below tab about RATES WITH SPECIAL DISCOUNT.
CALL CENTER RESERVATIONS - CENTRAL
Exclusive cancellation through the service center at 4007.2109.

RESERVATIONS MADE THROUGH TOURISM AGENCIES OR ONLINE BOOKING PORTALS
Those reservations can only be canceled through them. You should check their cancellation policy, because it is a third party service, costs can be generated according to the request period for cancellation and the contracted rate.

In case of having a reservation and on the scheduled day did not show up to the store and did not make any contact within 1 hour after the pick-up time (or according to the policy of the partner website where you booked), your reservation will be processed as noshow and the booked vehicle may be available to another customer.
GENERAL INFORMATION ABOUT RENT
The pick up and return of the vehicle can be done out 24 hours a day, 7 days a week, depending on the location. Check the opening hours of the store where you will pick up or return the vehicle. All stores are located next to the airports.

One daily has 24 hours from the pick-up time of the vehicle, extra hours will be charged after the scheduled return time, after the 6th extra hour a new daily will be charged.

Car rentals may be attended with same category vehicles or higher category in the absence of the reserved category. Foco does not guarantee a vehicle model. Check out our groups in the upper tab VEHICLES (https://aluguefoco.com.br/en/frota).
Our vehicles have 24 hour assistance, provided by the largest national companies, wherever you travel you will always have someone to help you in emergency situations.

We provide GPS navigation rentals, child seats and lift seats. All of these items are subjected to availability.

We do not provide the rental of vehicles for paid activities (Uber, 99 POP, etc).